Courier for Healthcare
Courier for Healthcare
Courier for Healthcare
Improve Health Outcomes with
Multichannel Alerts
Improve Health Outcomes with
Multichannel Alerts
Courier orchestrates HIPAA compliant alerts across email, SMS, push, in‑app, and chat so healthcare products can reach patients and clinicians for better continuity of care.
Courier orchestrates HIPAA compliant alerts across email, SMS, push, in‑app, and chat so healthcare products can reach patients and clinicians for better continuity of care.
Courier orchestrates HIPAA compliant alerts across email, SMS, push, in‑app, and chat so healthcare products can reach patients and clinicians for better continuity of care.
Notification Infrastructure for Connected Healthcare
Notification Infrastructure for
Connected Healthcare
The right tools for patient engagement
Generic reminders erode trust. Send behavior-based alerts with built-in preference management.
Generic reminders erode trust. Send behavior-based alerts with built-in preference management.
Generic reminders erode trust. Send behavior-based alerts with built-in preference management.
Manage all your healthcare notifications in one place
One platform, every channel. Reach patients and care teams with real-time delivery tracking.
One platform, every channel. Reach patients and care teams with real-time delivery tracking.
One platform, every channel. Reach patients and care teams with real-time delivery tracking.
Healthcare compliance,
built in
PHI-compliant notifications with BAA, SOC 2 II, encryption, audit logs, and regional data residency.
PHI-compliant notifications with BAA, SOC 2 II, encryption, audit logs, and regional data residency.
PHI-compliant notifications with BAA, SOC 2, encryption, audit logs, and regional data residency.
Notification infrastructure for
better patient-provider communication
Notification infrastructure for better patient-provider communication
Treatment
Staffing
Insurance
Telehealth
Improve Treatment Adherence
Help patients stay on track with multi-channel reminders and personalized follow-ups. No manual outreach required.
Schedule SMS, push, & email alerts at prescribed intervals
Integrate with your EHR or CDP to personalize timing, language, and channel based on patient profiles
Track delivery and engagement with real-time observability
Treatment
Staffing
Insurance
Telehealth
Improve Treatment Adherence
Help patients stay on track with multi-channel reminders and personalized follow-ups. No manual outreach required.
Schedule SMS, push, & email alerts at prescribed intervals
Integrate with your EHR or CDP to personalize timing, language, and channel based on patient profiles
Track delivery and engagement with real-time observability
Improve Treatment Adherence
Improve Treatment Adherence
Keep patients on track with automated, multi-channel reminders and dynamic follow-ups. Design personalized journeys based on each patient’s treatment plan—so you can boost adherence without manual outreach.
Help patients stay on track with multi-channel reminders and follow-ups.
Help patients stay on track with multi-channel reminders and personalized follow-ups. No manual outreach required.
Schedule SMS, push, and email reminders at prescribed intervals
Schedule SMS, push, & email alerts at prescribed intervals
Schedule SMS, push, & email alerts at prescribed intervals
Integrate with your EHR or CDP to personalize timing, language, and channel based on patient profiles
Integrate with your EHR or CDP to personalize timing, language, and channel based on patient profiles
Monitor delivery and engagement in real time with built-in observability and retry logic, ensuring every reminder is received
Track delivery and engagement with real-time observability
Track delivery and engagement with real-time observability
Fill Shifts Faster
Fill Shifts Faster
Eliminate coverage gaps with dynamic shift-swap and fill-request notifications. Build journeys that automatically notify on-call staff, handle acknowledgments, and escalate unfilled slots—all without spreadsheets or coordination calls.
Automate shift swaps and fill requests. Instantly notify, confirm, and escalate to keep coverage seamless.
Automate shift swaps and fill requests. Instantly notify, confirm, and escalate to keep coverage seamless.
Broadcast shift openings via SMS, push, or email based on each clinician’s preferences
Broadcast openings via SMS, push, email, or in-app.
Broadcast openings via SMS, push, email, or in-app.
Automatically retry and escalate to backup teams if shifts remain unclaimed
Automatically retry and escalate to backup teams if shifts remain unclaimed
Sync with your scheduling system to personalize availability windows
Sync with a scheduling system to dynamically personalize shift windows.
Sync with a scheduling system to dynamically personalize shift windows.
Accelerate authorization workflows
Accelerate authorization workflows
Keep insurance approvals moving with timely, multi-channel alerts that prompt both patients and care teams through every step. Automate follow-ups on missing documents and integration-triggered updates to eliminate manual chasing.
Keep insurance approvals on track with automated nudges, escalations, and real-time updates.
Keep insurance approvals on track with automated nudges, escalations, and real-time updates.
Dashboards and retry logic ensure no update slips through the cracks
Send SMS, email, and in-app nudges when pre-auth forms are due or incomplete
Send SMS, email, and in-app nudges when pre-auth forms are due or incomplete
Trigger escalations to case managers if a payer hasn’t responded within SLA
Trigger escalations to case managers if a payer hasn’t responded within SLA
Sync with claims systems to personalize outreach
Sync with claims systems to personalize outreach
Remote Care Reimagined
Remote Care Reimagined
Reduce no-shows and late starts by guiding patients and providers with timed reminders and confirmation prompts. Seamlessly blend appointment alerts, prep instructions, and follow-ups into a cohesive, multi-step journey.
Reduce no-shows and delays with reminders, smart prompts, and automated follow-ups across every step of the care journey.
Reduce no-shows and delays with reminders, smart prompts, and automated follow-ups across every step of the care journey.
Deliver appointment reminders and secure join-links via email, SMS, push or in-app at configurable intervals
Send appointment reminders and join links via SMS, email, push, or in-app
Send appointment reminders and join links via SMS, email, push, or in-app
Trigger condition-based check-ins if patients haven’t confirmed or join within a window
Trigger check-ins if patients haven’t joined on time
Trigger check-ins if patients haven’t joined on time
Visibility into delivery metrics and automatic retries ensures every invite lands
Automate follow-ups after appointments to close the loop
Automate follow-ups after appointments to close the loop
We Protect Your Data
Courier is built for healthcare-grade trust and compliance. We support your need to protect PHI and meet rigorous regulatory standards.
Courier is built for healthcare-grade trust and compliance. We support your need to protect PHI and meet rigorous regulatory standards.
From data residency to robust encryption, Courier delivers the safeguards required for healthcare communications—out of the box.
From data residency to robust encryption, Courier delivers the safeguards required for healthcare communications—out of the box.
From data residency to robust encryption, Courier delivers the safeguards required for healthcare communications—out of the box.
Healthcare Notification Use Cases
Healthcare Notification
Use Cases
Deliver newsletters, post-visit summaries, or preventive care tips directly to inboxes.
Deliver newsletters, post-visit summaries, or preventive care tips directly to inboxes.
Deliver newsletters, post-visit summaries, or preventive care tips directly to inboxes.
SMS
Send time-sensitive alerts such as appointment confirmations or critical result notifications.
Send time-sensitive alerts such as appointment confirmations or critical result notifications.
Send time-sensitive alerts such as appointment confirmations or critical result notifications.
In-App
Notify staff of new patient events or task assignments within clinical applications.
Notify staff of new patient events or task assignments within clinical applications.
Notify staff of new patient events or task assignments within clinical applications.
Push
Push medication reminders or symptom check-ins to patient mobile devices in real time.
Push medication reminders or symptom check-ins to patient mobile devices in real time.
Push medication reminders or symptom check-ins to patient mobile devices in real time.
Slack
Alert care teams instantly about new admissions, shift changes, or escalations.
Alert care teams instantly about new admissions, shift changes, or escalations.
Alert care teams instantly about new admissions, shift changes, or escalations.
Observability
Track every notification for delivery, open, and click, to support audit and compliance.
Track every notification for delivery, open, and click, to support audit and compliance.
Track every notification for delivery, open, and click, to support audit and compliance.
Healthcare Notifications FAQ
Healthcare
Notifications FAQ
Is Courier HIPAA compliant?
Yes—Courier offers a HIPAA Business Associate Addendum (BAA) and follows strict security protocols for handling PHI.
Is Courier HIPAA compliant?
Yes—Courier offers a HIPAA Business Associate Addendum (BAA) and follows strict security protocols for handling PHI.
Is Courier HIPAA compliant?
Yes—Courier offers a HIPAA Business Associate Addendum (BAA) and follows strict security protocols for handling PHI.
Is Courier HIPAA compliant?
Yes—Courier offers a HIPAA Business Associate Addendum (BAA) and follows strict security protocols for handling PHI.
Can Courier support audit logging and delivery tracking?
Can Courier support audit logging and delivery tracking?
Can Courier support audit logging and delivery tracking?
Can Courier support audit logging and delivery tracking?
How does Courier handle failover and redundancy?
How does Courier handle failover and redundancy?
How does Courier handle failover and redundancy?
How does Courier handle failover and redundancy?
What channels can I use with Courier in a healthcare setting?
What channels can I use with Courier in a healthcare setting?
What channels can I use with Courier in a healthcare setting?
What channels can I use with Courier in a healthcare setting?
Can I control where my data is stored?
Can I control where my data is stored?
Can I control where my data is stored?
Can I control where my data is stored?
How easy is integration with EHR or care management platforms?
How easy is integration with EHR or care management platforms?
How easy is integration with EHR or care management platforms?
How easy is integration with EHR or care management platforms?
Backed by
Backed by
Backed by
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